Surrey / South West London
Live-in care in New Malden
Private live-in care in New Malden. Carefully matched live-in carers supporting families at home around Motspur Park, Coombe and New Malden High Street.
Local knowledge
Care that fits New Malden
New Malden is a quietly interesting place to arrange care. It is home to the largest Korean community in Europe, and a High Street where the shops, the food and the language of daily life are part of what makes people feel at home. For an older person, that matters enormously — food that tastes right and a carer who can be understood are not small details.
Where language or cultural fit is important to a household, we say so up front in the matching conversation and look specifically for it, rather than treating it as a preference to be worked around.
The rest of New Malden life is gentler and just as worth keeping: Beverley Park on a good afternoon, the walk to the shops on Coombe Road, and a street where people still notice if the curtains have not been opened.
Where we work in New Malden
- New Malden High Street
- Motspur Park
- Coombe
- Old Malden
- Worcester Park
- Raynes Park
New Malden sits between Kingston and Wimbledon, both of which we cover, so consultations here are usually straightforward to arrange.
Worth knowing locally
Where a household would prefer a carer who speaks Korean or another language, tell us at the first conversation. We cannot always promise it, but we will look properly.
Speak to someone today
0800 000 0000The care we provide in New Malden
Older people
Help with the parts of the day that have become harder, so the rest can carry on as normal.
Dementia care
Familiar surroundings, steady routines and a carer trained in memory loss.
Hospital to home
Support through the weeks after a discharge, when confidence takes time to return.
Respite care
Short-term cover so the family carer can rest, travel or recover.
Couples care
One carer supporting two people, so a long marriage is not divided by a care decision.
Companionship
Company, conversation and a steady hand, before anything clinical is needed.
From first phone call to first morning
How it works
01Talk to usAn informal conversation. No forms, no commitment.
Most people call before they are ready to decide anything. Tell us what has been happening and we will tell you honestly whether live-in care is likely to help — including when we think something else would suit better.
02Free care consultationWe come to the house and listen properly.
We spend time understanding the day as it actually is: routines, sleep, medication, mobility, the house itself, what is still managed independently, and what the family is quietly picking up. It usually takes an hour or two, and it costs nothing.
03Find the right carerMatched on personality and lifestyle, not just availability.
We look for someone who fits the household — their pace, their interests, their food, their language, their sense of humour. You meet the carer before anything is agreed, and if the fit is not right, we keep looking.
04Care beginsA gentle start, then regular reviews.
The first days are introduced carefully, often with an overlap so nothing is lost in handover. We review the plan in the first fortnight and at regular intervals after that, because needs change and the plan should change with them.
01Talk to us
Most people call before they are ready to decide anything. Tell us what has been happening and we will tell you honestly whether live-in care is likely to help — including when we think something else would suit better.
The consultation is free, takes an hour or two, and commits you to nothing at all.
Straight answers
Questions families ask
What does a live-in carer actually do?
They support the parts of the day that have become difficult: getting up, washing and dressing, medication, cooking, shopping, appointments, moving around safely, light housekeeping and company. They are also in the house overnight. They do not take over the things a person can still manage themselves.
Does the carer need their own room?
Yes. A private bedroom and access to a bathroom and kitchen. It does not need to be a large room, but it does need to be their own space, because they live there.
What happens at night?
A live-in carer sleeps in the house and is available if they are needed. If someone needs regular help through the night, that is a waking-night arrangement and we would talk to you about a second carer, because one person cannot work day and night safely.
Do carers get time off?
They do — a daily break of around two hours, and time off each week. We arrange cover for those periods so there is never a gap you have to fill.
How quickly can care start?
For a planned arrangement, usually within a week to ten days. In an urgent situation, such as a hospital discharge, it can be quicker. We would rather tell you honestly what is realistic than promise a date we cannot meet.
What if we do not get on with the carer?
Tell us. Matching is not an exact science and occasionally a pairing simply does not work. We will look again, and we will not make you feel awkward about asking.
Is live-in care only for elderly people?
No. Most of the people we support are older, but live-in care also suits younger adults with physical disabilities, people recovering from serious illness, and people who need support for a defined period rather than permanently.
Talk to us about care in New Malden.
One conversation, no pressure, and an honest view of whether live-in care would help. If we think something else would suit you better, we will tell you.
or call 0800 000 0000Monday to Friday, 8am – 6pm